Hey There! Congrats!

So,you've either just picked up a shiny new mattress or you're thinking about it – awesome move! It's a bit of an investment, sure, but totally worth it for a good night's sleep. you spend about a third of your life in bed, comfort is key. Just a heads up, it might take a little while for you and your new mattress to get acquainted, like around 120 nights or so, in our experience.

What if it's not the perfect match?

When you're shopping for a new mattress, it's usual to spend just a quick moment trying it out in the store, fully dressed, lying on your back. But let's face it, that's not quite the same as snuggling up at home, in your PJs, hugging a pillow as you snooze. That's why we offer our 120-Night Comfort Guarantee. You might get a good sense within the first 90 nights if it's the right fit, but we give you an extra 30 nights just to be absolutely sure. To qualify for our 120-Night Comfort Guarantee, we simply ask that you grab an approved mattress protector at the same time. That way, if you do need to return the mattress, it'll be in tip-top condition, and we can donate it to a deserving charity.

120 Night Hassle Free In-Home Trial

Sleeptime is committed to providing exceptional product durability and quality so that you can ensure you don’t loose any valuable sleep worrying about your selection.

To ensure our customers are completely satisfied with their purchase, Sleeptime is pleased to offer a 120 Night Comfort Guarantee across adjustable bed range.

Our mattress experts will always do their best to educate our customers on what mattress is most suitable to them based on their needs, however we understand that sleeping on a mattress at home vs laying on one in a showroom can occasionally result in the wrong mattress being selected.

To guarantee we get you sleeping on the right mattress, our customers are entitled to unlimited mattress exchanges within the 120 Nights from the original order delivery date. You simply need to meet the requirements outlined below.

We suggest to our customers, to sleep on the new mattress for a minimum of 21 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.

Process for making a claim:

If you would like to make a 120 Night Comfort Guarantee swap over claim and are within 100 nights of purchase please follow this process:

1. Fill out the below form with your invoice number, name, phone number and which mattress from our range you would like to swap to. If you require a mattress bag please advise in this email and we will contact you for payment and shipping details.

2. We will contact you within 2 business days to process the swap over and book in a delivery date.

3. Once confirmed we will require you to bag the mattress up ready for transport. When packaging the mattress in the plastic bag please seal the open end with sticky tape so it is fully closed.

4. On the scheduled date of delivery please have the mattress you want to return ready for pick up, fully packed & sealed in the plastic bag, at the front door of your premises. Our delivery team will pick up the mattress and will inspect it for stains and/or damage through the clear plastic bag before loading it into the truck. If the mattress is in an as new condition they will then accept it and drop off the new mattress at your front door.**

General Terms and Conditions:

As this is a comfort guarantee, the exchange of mattress is only available for an alternative mattress of the same size.

If exchanging the mattress to one of greater value than the original purchase, you will be required to pay the difference in price.

If exchanging the mattress to one of lesser value than the original mattress, you will not be entitled to a refund of the difference in price.

Any mattress that is damaged or soiled in any way or which has not been cared for as per the manufacturer’s care and maintenance instructions above will be exempt from this guarantee. A waterproof mattress protector will help prevent the mattress from becoming unsanitary.

A swapover $199 for each split queen/king mattress or $399 for a queen/king size mattress to pick-up your mattress and deliver your new mattress for each time you engage an exchange if you are living outside of the Sydney Metro area. This fee may be higher depending on your location and distance from Sleeptime HQ. The swapover service is only available on allocated days. Please contact us at Sleeptime HQ for further details on what days are available for you.

Returned Mattresses

Any mattress returned to Sleeptime as part of the 120 Night Comfort Guarantee will be sanitised and used as display stock or donated to one of our selected charities.

Exclusions

This 120 Night Comfort Guarantee is not available for the following products:

Mattresses Sold through external platforms/marketplaces such as Catch, Ebay, Amazon

Pillows

Dog Beds

Sheets

Mattress Protectors

Clearance Mattresses

Any Floor Stock (sold as is)

Custom made Mattresses

Adjustable bases, lift chairs and associated item

Products not identified with the “120 Night Comfort Guarantee”

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